For me this was a tough question as I am a well known tough talker and many times I have had to consider if I crossed the line. So have I?

Undoubtedly throughout my career yes several times. Does that make me a bully? No.

Why?

At Cheeky Monkey we are driven by our client’s company objectives. What they want to achieve is very personal to us because we know we can have a direct impact on that with the work that we do on their behalf.

We are passionate and uncompromising in delivering a Human Approach to Innovation and Change:

• We say what no-one wants to say and everyone wants to hear
• We think, say and do the unthinkable for the management team

And as a result of this we deliver business benefits that go way beyond the project headlines.

It is the management of change by being focused and passionate about the PRIZE, delivering objectives, improving profitability and winning!

It is never personal and never about personality. It is also never about the protection of authority or status.

I have never been interested in whether the situation looked good for me. If it delivered and the team were seen to be successful as a result of our actions it’s a job well done.

What can you do to make sure you are not crossing the line but are in fact tough enough?

• 1. Your team need to know why they are doing what you have asked them to do and where it fits into the bigger picture
• 2. They want to be treated as adults, so when they challenge what is being done and why, listen and be honest with your response
• 3. Make performance appraisals relevant and more frequent. Personal objectives need to be stretching but achievable and show progression and success
• 4. Reward people in a way that makes a difference to them; be able to answer the question “what’s in it for me?”

Unhappy workers can’t work, that is a fact. But what is making them unhappy your style of the fact they can’t deliver. Some people are just not up to the job and then it is a HR issue.

The ability to manage your emotions is of course critical. Frustration is the precursor to anger add stress to the equation and BOOM!! The forces of hell will be unleashed and Alistair Darling can tell you how that feels.