Archive for April, 2010

Addiction to Change

Along with the rest of the country I too am caught in the grip of the election media frenzy. From morning till night we are presented with manifesto promises spiced up with reports of the latest timely scandal. It’s a lot to take in and in the chaos of the hype I remember little of the detail, if asked for the predominate theme of this election I would immediately reply ‘change’.

I know the opposition is there to oppose but this heady focus on the need to change has made me question, do we want to change for change’s sake?

Don’t get me wrong, I am not promoting the Conservative’s manifesto, In fact the jury is still out on where I will put my cross on election day, my interest is a simple curiosity into what I describe as an ‘addiction to change’.

What is Driving Change?

I believe in the power of change, I embrace it, promote it and help businesses achieve it but it is prudent to remember that not all change will equal success and not all change should get the green light.

Change is just another part of life we need it to sustain, improve, invent and evolve, but it isn’t always necessary to introduce revolutionary change, is this just a case of wanting to put our stamp on something?

From what I have seen the conservatives change-centric manifesto is not inspiring the nation, change for change’s sake doesn’t win friends and influence people.

Let me break away from politics and take you back to 1985 to remind you of the infamous Coca-Cola recipe change, the backlash of which prompted a speedy retreat to the original recipe now aptly named Coca-Cola Classic. When you make changes you need to think carefully about what you are really trying to achieve, its not a case of robbing Peter to pay Paul, the pro’s need to out weight the con’s.

Choose Wisely

When faced with managing change I have learnt to focus my efforts wisely, my experience has taught me that it becomes increasingly difficult to gain employee, consumer or shareholder buy-in when you are promoting or promising too much change.

I’m not suggesting that we should limit the amount of change, just manage the promise and delivery of it. Trust and buy-in are self perpetuating and both will come as long as you deliver.

On the 6th May I will not be casting my vote on the promise of revolutionary change; I will weigh-up the pros and cons’s and try to work out who can deliver the overall benefit… choose wisely.

Corporate Engagement with Social Media

Why is it taking so long to achieve corporate engagement with social media?

Achieving the balance of engaging the consumer and building a relationship through the product lifecycle could be groundbreaking for businesses and individuals but many companies are still scared of giving the consumer a voice without control and so levels of adoption are limited.

Is it as simple as they would have to consider how they collate ideas from the public? How they screen these ideas and how they can keep the consumer involved through development & launch without their competitors taking their ideas and bringing them to market faster & cheaper?

There are toes in the water…

Unilever are giving people the opportunity to create adverts for their biggest Brands

Ford have set up a dedicated website to gather ideas from the general public and allow other people to rate the ideas – the most popular will be elevated to a “most-popular” list and reviewed by Ford’s advanced product planning and marketing teams

You can join the family at Innocent Drinks and they will ask you what you think they should do from time to time.

To name but a few.

Isn’t the beauty of engagement is that it is a two way street?

Is the real two way conversation too much to expect? At the end of the day these people have to run a business. This would mean the jury is still out on if social media interaction has a tangible benefit.

Unilever are running their new campaign as a competition with a monetary prize for the winner. Is this the way engagement should be tackled? Contribution that makes a difference gets a financial reward? Would this make the consumer see this avenue as an opportunity to earn additional income or should the idea of having your idea potentially on the screen be enough?

Does this type of engagement threaten the professional services that would traditionally be involved?

In the case of Unilever the advertising campaigns have been the domain of creative agencies with in- house marketing teams but with a more demanding consumer and access to a whole new world of social media is there a more effective way to bring the consumer what THEY want?

Is there a difference between the effectiveness of professional services and a consumer community when it comes to understanding what the consumer wants?

Companies have relied on professional creatives to gain a competitive advantage and paid the price. With today’s new age social media we the consumers are at the click of a button and we’re cheap!

Are we cheap and good?

How great would it be if you thought of something you really want…

A shower gel with a different smell or an ice cream with a new flavour and you could tweet your favourite manufacturer…

They then engaged with you the loyal customer and put the idea to the vote…

It doesn’t have to end there…

They could keep you up date through the development process, let you see packaging designs, colours, launch dates and you can tell them what you like, don’t like…

Would this involvement bring a more transparent market place and stronger brand loyalty or would the consumers ‘voice without control’ prove too much?

NPD Strategies Conference

Cheeky Monkey are pleased to announce that they will be the corporate sponsor for the forthcoming New Product Development Strategies conference to be held in Vienna, Austria on the 7th & 8th June 2010.

The conference will focus on the strategic role of innovations for a more effective NPD process in the consumer goods industry.

Nina will take the stage on Monday the 7th to present her case study ‘How to win in the market with Product Lifecycle Management in 100 days’ as part of the launch of our new product ‘PLM Made Simple’.

Delegate places are still available and we would love you to join us in Vienna, for details of the conference or to follow our progress catch up with us on Twitter or contact us.