It’s Sunday 23rd January and I am flying over the Indian Ocean on my way to Jakarta. I have a parachute on my back and will jettison in on a team of people we trained to use PLM (Product Lifecycle Management) 12 months ago. They are struggling. It is no surprise. 12 months ago they worked with no process, rules, responsibility or accountability. We gave them everything they wanted. The thing is process and rules need to be followed, responsibility needs to be taken and accountability needs to be felt. They are doing none of those things.
WHY? When they know it will make a difference?
As I read the Times, one after the other these stories added to the argument well underway in my head.
First the crimes of neglect. The parents of two brothers whose toxic upbringing, led to them torturing two innocent children. “31 missed opportunities to take action that would have prevented the crime”.
We live in an imperfect society where we know that people can ignore their responsibility and are not always accountable for their actions. To protect the innocent people who get caught in that imperfection there is a process and rules, a safety net.
How could this safety net have missed so many opportunities to make a difference?
Part of the training we deliver is “don’t be sheep”. If after following the process and rules you can see that something is wrong take accountability for ensuring that the right decision is made, don’t just tick boxes and then sit back and ignore responsibility by thinking your job is done.
Courageous Frances Inglis, jailed for 9 years for the mercy killing of her son. The process and rules allow for the starvation of her son, “If a vet let a dog die like this, he would be reported to the RSPCA”, but not by lethal injection which is of course what we do to put an animal out of its misery.
The process and rules followed but to what end? I have no doubt the Frances was willing to end her own life to stop the suffering of her son, being imprisoned does nothing to protect anyone, not her or society. So by following the rules and process here what difference have we made?
The mother of “Britain’s sickest child” jailed for 3 years after faking his illness. This boy had been seen by doctors more than 325 times and had undergone 9 operations. She managed to do this by bullying hospital staff and playing them off against each other.
The story focuses on the cruelty of the mother and I am not for one minute disputing that but come on, 325 times in front of a doctor and 9 actual operations, she is not the only person under the microscope here surely?
Don’t be sheep
My final story “courage and comradeship keys to survival in an inhospitable land” working in Sangin, Helmand. The armed forces the pinnacle of a world that relies on people following process and rules, taking responsibility and being accountable. People who understand the value of these things and the difference they make but who have the intelligence and courage to do what is necessary when it is necessary.
These are people who make a difference everyday
So as I close the paper and look at my parachute I thank my luck stars that a life will not depend on me finding out why this team are not following the PLM process and rules and are shirking both responsibility and accountability, but I will act like it does because I know it will make a difference.
